Strengthening Communication That Matters Most
Crucial Conversations for Managing Dialogue
At Morris-Baker Funeral Home & Cremation Services, we believe strong communication is at the heart of meaningful service—especially during moments that carry emotional weight and lasting impact.
Recently, our owner, Preston McKee, had the opportunity to serve as a volunteer trainer for a two‑day Crucial Conversations course hosted by Summit Leadership in Johnson City. This intensive training is designed to help leaders navigate high‑stakes conversations—when emotions are strong, opinions differ, and outcomes truly matter.
The group was exceptional. Over two full days, participants showed up engaged, thoughtful, and willing to lean into challenging topics. The conversations were honest, the practice was real, and the commitment to growth was evident throughout the experience. Watching leaders actively wrestle with how they communicate—and support one another in that process—is one of the most rewarding aspects of this work.
We were especially proud to have members of our own Morris‑Baker team, Bo Yelton and Daniel Dunn, participate in the course alongside other community leaders. Their willingness to invest time and energy into developing these skills reflects our shared commitment to professionalism, empathy, and continual improvement.
While Crucial Conversations is often discussed in the context of leadership and the workplace, its principles extend far beyond business. Learning how to communicate with respect, clarity, and compassion is essential in all areas of life—including the care we provide families during times of loss.
We are grateful to Summit Leadership for their continued investment in leadership development in our region, and for the opportunity to be a small part of that work. Experiences like this ultimately strengthen not only organizations, but communities—and we’re proud to be involved.











